Careers

Duties

• You are responsible for the preparation of lunch & dinner and other mise-en-place under the direction of the sous-chef.
• You check the stock at the request of the chef.
• You serve plates.
• You are co-responsible for receiving the delivered goods and making sure they are cleaned, packed, and processed immediately according to the (FIFO) guidelines.
• Checking the quality and freshness of products.
• You ensure a clean working environment during your shift, and you clean the kitchen after the shift.
• You give instructions to the commis and trainees and check their work.
• Helping colleagues during busy times.
• You ensure a safe working environment and compliance with HACCP rules.

Profile

• You are ambitious.
• You have completed a hotel school education (a plus).
• You have at least 2 years of relevant experience.
• You are driven and ambitious and want to take the next step in your career.
• You are able to take the lead and assume your responsibility.
• You dare to take initiative and make your own decisions.
• You can work independently as well as in a team.
• You think in a solution-oriented way and have a hands-on mentality.
• You are creative and punctual.
• You are representative, hospitable, and welcoming.
• You have strong social and communication skills.
• You are flexible and resistant to stress.

Timetable

• Flexible working hours
• Full-time / part-time / flexi job / occasional employee / student worker

Duties

• You offer guests a warm and welcoming reception and escort them to their table.
• You take orders from guests and (if the Maître is busy or absent) process these orders.
• You assist guests with the necessary knowledge of drinks and dishes.
• You clear the tables, clean the tables, and reset them for the next dishes.
• You are responsible for the smoothness of service between the kitchen and the restaurant.
• You prepare the bill for guests and handle payments in the absence of the Maître.
• You prepare the mise en place.
• You prepare and serve hot and cold drinks as well as wines to guests.
• You consult the kitchen about special requests or allergies of guests.
• You maintain and replenish stocks.
• You work under the supervision of the Maître.

Profile

• You have a passion for hospitality and can make guests feel truly welcome.
• You have at least 2 years of experience in a Fine Dining restaurant.
• You are driven and ambitious, capable of exceeding our guests’ expectations every time.
• You have strong social and communication skills.
• You have a welcoming and hospitable appearance.
• You can work independently as well as in a team.
• You are a solution-oriented team player.
• You have a flexible and stress-resistant attitude.
• You have a broad language knowledge of at least NL and also EN or FR.

Timetable

• Flexible working hours
• Full-time / part-time / flexi job / occasional employee / student worker

Duties

• You are co-responsible for the preparation and execution of the breakfast service.
• You are co-responsible for the mise en place for the breakfast service.
• You check the stock at the request of the chef.
• You serve the plates for breakfast à la carte.
• You are responsible for receiving the delivered goods and ensuring they are cleaned, packed, and processed immediately according to the (FIFO) guidelines.
• You check the quality and freshness of products and manage waste reduction.
• You ensure a clean working environment during your shift and clean the kitchen after the shift.
• You assist colleagues during busy times.
• You ensure a safe working environment and compliance with HACCP rules.

Profile

• You have completed a hotel school education.
• You have experience as an assistant chef (at least a 4* is a plus).You have no problem getting up early and can work efficiently in the morning.
• You are ambitious and are willing to take the next step in your career.
• You can work independently.
• You are creative and versatile.
• You ensure order and tidiness.
• You have a hands-on mentality.

Timetable

• Flexible working hours
• Full-time / part-time / flexi job / occasional employee / student worker

Duties

As a Breakfast Waiter at the Botanic Sanctuary Antwerp, you will play a crucial role in providing excellent and attentive service during breakfast hours and ensuring seamless coordination between the kitchen and the dining area.

Your primary responsibilities include greeting guests warmly and making them feel welcome. You will guide them to their tables and ensure they are comfortable.

You will also be in charge of preparing and presenting the breakfast buffet, making sure everything is ready and well-organised. This includes replenishing cutlery and crockery and setting tables.

For guests with special dietary needs or allergies, your proactive approach will be vital. You will communicate with the kitchen to accommodate their requests effectively.

Post-breakfast, your duties include clearing the buffet and preparing the area for lunch. Throughout the breakfast service, you will maintain cleanliness and order to create a pleasant dining environment.

You will work under the guidance of the Maître d’Hôtel, collaborating closely to provide an exceptional experience for guests during their stay.

With your friendly and attentive manner, you will play a key part in enhancing guest satisfaction and making breakfast a highlight of their visit.

Profile

• Proven experience in hospitality service.
• Willingness to start early and work efficiently in the morning.
• A passion for hospitality and a commitment to making guests feel exceptionally welcome.
• Aim to provide a delightful start to the day for our guests.
• Driven and ambitious, always looking to surpass guest expectations.
• Ability to work well both independently and as part of a team.
• Excellent social and communication skills.
• Keen attention to detail with a focus on order and cleanliness.
• Adaptable and resilient under pressure.
• Practical and hands-on approach.
• Proficiency in Dutch and English is essential; knowledge of German or French is advantageous.

Our Offer:

Work in the unique and newly-established 5-star superior hotel in the heart of Antwerp as part of the dynamic team at Botanic Sanctuary Antwerp.

We offer a competitive, market-aligned salary with additional benefits such as meal vouchers, travel reimbursement, and hospitalisation insurance.

At Botanic Sanctuary Antwerp, we value our team’s well-being highly. Regular transparent feedback sessions and team events are organised to support this.

Interested?

Please send your updated CV with a photo and a cover letter to:

[email protected]

Duties

As an F&B Hostess, you are responsible for delivering an outstanding guest experience in our bar, breakfast room, and restaurant. You play a pivotal role in creating a warm and welcoming atmosphere, ensuring our guests feel valued and appreciated.

Your key responsibilities include providing a warm guest experience that meets the high service standards of the hotel. You will execute agreed-upon service procedures to reflect the desired style and quality set by the department. Moreover, you are tasked with ensuring ultimate guest satisfaction by anticipating and meeting their needs and desires.

Creating a positive first impression is crucial. Therefore, politely and professionally greeting guests is an important aspect of your role. During the reception and seating process, you will guide guests to their designated tables and provide attentive assistance. As an F&B Hostess, it is essential to have thorough knowledge of menus, dishes, and beverages, which you will use to guide guests through the various options available.

Additionally, it is your responsibility to maintain overall cleanliness in the area by keeping the equipment you use organised and clean.

Profile

Open to wearing a uniform and adhering to the physical standards established at the start of employment to provide a professional appearance.

Resilient and strict with deadlines.

Proactive with an eye for detail.

Polite and professional in communication with both internal and external guests, particularly when handling phone and email inquiries.

Able to work independently as well as part of a team.

Punctual, maintaining a tidy work environment by consistently arriving on time and keeping your workspace organised and clean.

Motivated to gain experience in a *****S hotel by striving to have your work meet the highest standards.

Efficient in maintaining proper filing systems.

Excellent proficiency in Dutch and English, both written and spoken. A good command of French and/or German is a plus.

Flexible, not bound by a 9-to-5 mentality.

Actively seeking new opportunities to expand your professional knowledge and experience.

Our Offer:

Work in the unique and newly-established 5-star superior hotel in the heart of Antwerp as part of the dynamic Botanic Sanctuary Antwerp team.

A competitive salary aligned with market standards, supplemented with benefits including meal vouchers, commuting reimbursement, and hospitalisation insurance.

Botanic Sanctuary Antwerp places a high value on the well-being of its employees. Regular feedback sessions and team events contribute to this.

Interested?

Please send your updated CV with a photo and a cover letter to:

[email protected]

Duties

• You extend a warm welcome to our guests upon their arrival.
• You oversee the check-in and check-out process for guests.
• You serve as the primary point of contact for both internal and external guests.
• You assist guests with concierge-related matters, including restaurant reservations, arranging private guides for city tours, providing advice on (diamond) shops, and offering information on museums and other attractions.
• You are proficient in using the reservation system and promptly respond to requests via telephone and email.
• You handle complaints competently and ensure thorough follow-up, both in actions and communication.
• You are skilled in all Front Office and Guest Relations procedures and operations.You possess knowledge of hotel activities and events, as well as local attractions in the city.
• You guide internal and external guests to various locations within the hotel, such as breakfast areas, event venues, and rooms, while providing relevant information.
• You manage necessary administrative tasks and handle money transactions.
• You perform night porter duties as required, including preparing room service and attending to general night receptionist tasks.
• You assist the luggage handler and porter when needed.
• You proactively engage with individuals in the lobby and assist them with inquiries.
• You offer welcome drinks to guests in the lobby when appropriate.

Profile

• You hold at least a university degree, preferably in hotel management.
• You have prior experience in a 4* or 5* hotel (5* experience is advantageous).
• You have a flexible attitude and a presentable appearance.
• You are a team player with a solution-oriented mindset.
• You are willing to take initiative and responsibility.
• You are driven and ambitious in your approach.
• You consistently strive to exceed our guests’ expectations.
• You remain calm under pressure and maintain efficiency.
• You embody a ‘hands-on mentality,’ believing that anything is possible with the right five-star mindset and creativity.
• You possess broad language proficiency, including at least NL/EN/FR, with German being an advantage.

Timetable

• Flexible working hours
• Full-time

Responsibilities

As a Guest Services Supervisor at Botanic Sanctuary Antwerp, you play a pivotal role in extending a warm and hospitable welcome to our guests. Your duties encompass overseeing guest check-ins and check-outs, ensuring they feel entirely at ease during their stay. You’ll manage the entire check-in and check-out process, ensuring accurate processing of guest data and events.

Being the primary point of contact for both internal and external guests, you’ll cater to their every need, offering concierge services that enhance their stay. Whether it’s arranging restaurant reservations, organising private city guides, recommending (diamond) shops, or providing information on local museums and attractions, you’ll ensure their experience in Antwerp is nothing short of memorable. Additionally, you’ll handle room service requests promptly.

Proficient in our reservation system, you’ll handle guest requests efficiently via phone and email, liaising with external companies regarding reservations (such as Booking, Expedia, LHW). You’ll also allocate rooms for reservations and oversee room changes. In the event of no-shows, you’ll follow up accordingly and maintain close communication with housekeeping to relay any changes during your shift.

An essential aspect of your role involves adeptly handling guest complaints, ensuring swift resolution and maintaining guest satisfaction. Furthermore, you’ll supervise new colleagues, providing support and guidance as they acclimate to their roles. In the absence of the Front Office Manager, you’ll oversee daily operations and report to the Front of the House Manager, providing crucial feedback to ensure seamless operations.

Skilled in all Front Office and Guest Relations procedures, your comprehensive knowledge enables you to serve guests professionally and efficiently. With a broad understanding of hotel activities and city events, you’ll offer guests relevant information and recommendations to enrich their stay. Additionally, you’ll guide guests to various locations within the hotel and provide necessary information.

Handling administrative tasks and managing cash transactions accurately are also within your responsibilities. If required, you’ll undertake night porter duties to ensure guests receive exceptional service even during late hours. Supporting the luggage clerk and porter as needed ensures smooth team functioning.

In the lobby, you’ll proactively engage with guests, addressing their queries and needs to ensure they feel valued and welcome. As a gesture of hospitality, you’ll offer welcome drinks to lobby visitors upon request, setting the tone for a delightful stay. Your role as a Guest Services Supervisor is instrumental in delivering an exceptional guest experience at Botanic Sanctuary Antwerp.

Profile

• Experience in a similar role at a 4-star superior hotel;
• Minimum college degree, preferably in hospitality management;
• Driven and ambitious, consistently exceeding guest expectations;
• Excellent social and communication skills;
• Flexible and adept at handling stressful situations;
• Keen attention to detail and punctuality;
• Spontaneous and well-presented;
• Proactive and methodical work approach;
• Hospitable and guest-oriented demeanor;
• Solution-oriented team player;
• Hands-on mentality, willing to tackle tasks directly;
• Multilingual proficiency, with fluency in Dutch and English, and French offering significant added value.

Duties

• You will ensure an unforgettable first and last impression of our *****S hotel.
• You serve as the initial point of contact for arriving internal and external guests.
• You serve as the final point of contact for departing internal and external guests.
• You open car doors, collect luggage, and escort guests to the hotel reception desk.
• You drive cars and park guests’ vehicles with care.
• You accompany motor coaches and groups.
• You assist the front office team in offering guests drinks or refreshments upon arrival.
• You can answer guests’ questions, provide them with a map, assist them in navigating the city, and offer additional concierge-related services.
• You offer guests umbrellas and ensure they do not walk in the rain.
• You accompany guests to various destinations within the hotel, including breakfast, events, dinners, receptions, and the spa.
• You assist luggage handlers in delivering luggage to guests’ rooms and provide information about the hotel’s history and in-room facilities.
• You take custody of guests’ luggage in accordance with hotel guidelines and monitor the luggage storage area.
• You monitor hotel entrances, addressing all guests wishing to enter the hotel and providing assistance as needed.
• You maintain good communication with the rest of the concierge, front office, and guest relations team.
• You are responsible for keeping the entrance plaza, entrance, parking area, and lobby neat and clean for guests.

Profile

• You have experience in a similar role, preferably in a 4* hotel.
• You are driven and ambitious, consistently exceeding the expectations of our guests.
• You possess strong social and communication skills.
• You are flexible and resistant to stress.
• You have a valid driving licence and the necessary driving experience.
• You are spontaneous and look presentable.
• You have a welcoming and hospitable appearance.
• You are a team player and think solution-oriented.
• You have a hands-on mentality and are not afraid to roll up your sleeves.
• You speak multiple languages, with English as a minimum requirement and Dutch as a major asset.

Timetable

• Flexible working hours

Responsibilities

• Take responsibility for the hotel during the night and act as a point of contact for guests
• Welcome guests and check them in and out if necessary, ensuring their stay runs smoothly, even during late hours
• Park cars for arriving guests and bring cars for departing guests
  Support the breakfast team and other colleagues when needed to ensure the hotel operates optimally, even at night
• Assist with early breakfast (coffee, tea, rolls, etc.)
• Sort and deliver newspapers to guests’ rooms
• Assist with events and conduct night rounds
• Prepare the hotel for the next day, both administratively and operationally
• Create reports, replenish the reception stock, and prepare for the next shift
• Report to the Front of House Manager and share important information about nightly operations and particulars
• Maintain the mailbox, assist with the front office mailbox, provide administrative support, follow up on no-shows, and make wake-up calls
• Take, prepare, and serve room service orders to guests
• Perform usual receptionist tasks such as small cleaning tasks, organizing the lobby bar, and replenishing the FO desks

Profile

• Professional experience with night shifts
• Motivated to work in a *****S hotel
• Driven, ambitious, and capable of consistently exceeding our guests’ expectations
• Able to think ‘out-of-the-box’ to find solutions for our demanding guests
• Structured, with strong analytical and organizational talents, and able to make well-considered decisions
• Possesses a hospitable and well-groomed appearance
• Stress-resistant and performs at a high level even under pressure
• A ‘hands-on’ mentality
• Strong communication and social skills
• A flexible attitude, open to weekend work and working on holidays
• Experience in the field of security or in possession of a certificate for a security-related course
• Broad language knowledge of at least Dutch and English; French or German is an advantage

Responsibilities

• Create a positive first impression by warmly welcoming guests with a friendly smile and making them feel immediately at home.
• As the first point of contact, answer guests’ questions and ensure their stay is comfortable.
• Procure necessary items or amenities for guests from the city.
• Communicate with the Front Office regarding guest arrivals and departures.
• Provide instructions to the valet for parking and retrieving cars.
• Ensure porters deliver luggage efficiently and promptly.
• Possess a thorough knowledge of the hotel’s facilities, services, and layout to guide guests throughout its offerings.
• Direct guests to the reception, restaurants, meeting rooms, gym, pool, events, and other common areas.
• Contribute to overall guest satisfaction and create a positive experience for each guest. 

Profile

• Possess a professional and welcoming demeanour, always ready to assist guests and exceed their expectations.
• Maintain strong communication skills to interact effectively with guests and colleagues.
• Ability to remain calm and perform effectively under pressure and stressful conditions.
• Able to lift and move luggage.
• Hold a valid European driving licence (Category B).
• Flexible and able to work varying shifts, including evenings, weekends, and public holidays.
• Driven, ambitious, and consistently able to surpass guest expectations.
• Capable of thinking ‘outside the box’ to find solutions for demanding guests.
• A team player with a positive attitude and a keen eye for detail.
• Organised, with strong analytical and organisational skills, able to make informed decisions.
• Maintain a hospitable and well-groomed appearance.
• Hands-on mentality, willing to roll up your sleeves.
• Multilingual, proficient in both Dutch and English, with German as a significant asset.
• Good knowledge of the local area and attractions to assist guests with recommendations. 

Duties

As a member of our Technical Department, you’ll play a crucial role in maintaining and repairing the hotel’s technical systems. You’ll learn to troubleshoot simple issues independently and collaborate with the Head of Technical Services to tackle more complex problems.

You’ll also be responsible for keeping technical documentation updated and contributing to the development of work instructions and procedures. Working alongside your team, you’ll help elevate the technical knowledge within the hotel.

Resolving guest complaints is a key aspect of your role. You’ll promptly report any issues to the department head to ensure swift resolution.

Working together with your colleagues, you’ll foster strong communication and teamwork within the department, ensuring our hotel maintains high technical standards for our guests’ comfort.

Profile

• You have a keen eye for detail, prioritising safety and quality.
• You’re proactive, dynamic, and adaptable.
• You possess strong analytical skills and enjoy solving problems.
• You’re a collaborative team player with a solution-oriented mindset.
• You’re flexible and adept at handling multiple tasks.
• You have a representative and hospitable appearance.
• You are driven and ambitious, always able to exceed our guests’ expectations.
• You have good knowledge of electricity, HVAC, control engineering, mechanics, plumbing and painting.
• You set priorities and enjoy tackling tasks directly.
• You speak fluent Dutch and sufficient English.
• You want to work regularly in order to master the necessary knowledge faster.