Declaration on the duty to provide information
You always have a right of access as well as a right to rectification, erasure, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection entitlements have been violated in some other way, you can complain to the supervisory authority. In Belgium, the data protection authority is called Privacycommissie.
If you contact us through a form on our website, by phone or by email, the data you provide will be stored by us for the purpose of processing your enquiry or request and for the event of follow-up questions. These data will not be passed on to third parties without your consent.
The following technologies are used on this website:
Certain information is gathered depending on your web browser settings. These are automatically sent by your browser to the website operator using a cookie when you visit this website. This information usually concerns your computer assigned IP address as well as the type of operating system and browser installed.
A cookie is a small text file that is stored on the hard drive of your computer by a web server. A distinction is made between ‘session cookies’ and ‘permanent cookies’.
Session cookies: A session cookie is applied with every visit to this website. A randomly generated, unique identification number is assigned to your computer therein. The validity of a session cookie automatically expires when you close the browser. The session cookies are used to support the functionality of the website and to find out more about your usage of the website, i.e. which pages you visit, which links you use and how long you spend on each page.
Permanent cookies: Provided that it is permitted, permanent cookies will be applied. These cookies do not expire when you close your browser, but rather remain on the hard drive until they expire after a specified time span or are deleted. The web server identifies the permanent cookie stored on the hard drive of your computer every time you visit this website. By issuing such a permanent, unique identifier for your computer, preferential settings and your usage patterns can be stored in a database. Furthermore, it is possible to determine how frequently you visit this website, how your user habits change and how effective the promotional activities of the website are. No personal data is contained in this information, but rather only the actions you make on your computer.
If you access the website via an email that was sent to you, or a ‘user identity’ was created during one of your visits, the information provided by the website or third-party cookies is linked to any information in the data records of the website provider, from which conclusions can be drawn about your identity.
Web beacons: The website may contain pixel graphics. These are called ‘web beacons’, ‘single-pixel GIFs’ or ‘clear GIFs’. Third-parties can use web beacons in order to learn more about the behaviour of visitors to their website and measure the impact of promotional activities. Web beacons may also be used in promotional emails to determine whether they have actually been opened and user activity triggered. The information contained in web beacons is only linked to your personal data with your prior consent. By clicking on a link in promotional emails, which are sent to you with your consent, you agree to the use of web beacons, provided that you have not prevented the installation of web beacons by changing the settings on your computer.
Cookies used currently on the website (current status of our cookie use, its purpose, its impact on privacy as well as its permanence):
- Session ID: The web server may generate session cookies that are necessary for the use of certain interactive elements of the website (e.g. contact forms or login). The cookie contains a session ID, by which your visit is distinguished from those of other users, which visit the website at the same time. Session cookies are regarded as necessary for the use of the website and do not require your consent.
- Analytics: The website uses Google Analytics. Google Analytics creates several first-party cookies, with which it is ensured that each successive visit to the website can be assigned to the same (unique) visitor. The manner in which you came across the page can also be established.
- Website navigation: The content management tool creates several first-party cookies. These refer to session cookies that are deleted as soon as you close your browser. These cookies enable the proper functioning of our website. This data is aggregated and can be assigned to any person. Based on the data that is collected using these first-party cookies, reports are generated in an aggregated form, which provide information on how visitors get to the website and use this. Findings on general user behaviour can be obtained using these reports. These findings are used to update and improve the website.
- Miscellaneous: Occasionally, other services are tested that may apply cookies onto your computer. In this case, the relevant manner of use is listed here.
Changing your cookie preferences
Configuring your Internet browser is a free and effective way to manage cookies. You have the following possibilities:
- Allow the use of all cookies that are integrated in the pages and content you invoke.
Note: These cookies can only be read by their issuer on the one hand. On the other hand, this process is not definitive. You can deactivate cookies anytime later on (the management of cookies depends on your Internet browser; see corresponding instructions).
- Set your browser so that you are asked for consent before the installation of new cookies on your device.
The type of cookie management depends on your browser. More instructions for use can be found here:
Server log files
For technical reasons the following details will be sent to us or our web space provider from your browser. (Browser including version, operating system, website with the link to our site, pages visited, date and time of access and IP address) These anonymous data are stored separately from personal data and cannot be traced back to a specific person. They will be used to generate statistical evaluations.
You have the option of subscribing to our newsletter via the website. To do so, you will need to give us your email address and a statement that you agree to receive this newsletter. We use this newsletter to provide you with regular updates about our latest offers. We apply a double opt-in procedure to check whether you have really subscribed to the newsletter. Upon subscription, our system stores the IP address and date of the subscription, so that we can meet our duty of information in the event of abuse. All collected data will be used exclusively for sending the newsletter. The form of address, name and language have the purpose of personalising and localising our newsletter. You can unsubscribe from the newsletter at any time via the relevant link in each issue or by sending us an email. We will then immediately delete any of your data associated with the sending of our newsletter.
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Cookies are used for this purpose, making it possible to analyse the way in which users use our website. The resulting data are sent to a Google Analytics server in the USA and are stored there. You can prevent this by setting your browser so that no cookies are stored. We have concluded a contract data processing agreement with this service provider. We use Google Analytics with the IP anonymisation function, which truncates and anonymises your IP address. Our relationship with this web analysis company is based on an adequacy decision by the European Commission, known as a Privacy Shield in the case of Google. Data processing is carried out as stipulated by the Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1f) (legitimate interests). The matter that concerns us with regard to the GDPR (legitimate interests) is the improvement of our website and its contents. User data are stored for a period of 26 months. If you wish to opt out of Google Analytics, Google provides a Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout?hl=en
Our website uses several plug-ins provided by Facebook – Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You will recognise such a plug-in by the blue ‘F’ for Facebook or the word ‘Facebook’ displayed on it. When you visit our website, this plug-in establishes a connection to Facebook servers and sends data. The information you view is sent by the servers directly to your browser and is displayed there, while the information about your visit to our website is also sent to Facebook. When you are logged onto Facebook, the information that is sent in this way can be directly matched up with your account. Whenever you interact with a plug-in function – e.g. when you click the ‘Like’ button – your browser sends this information directly to Facebook, where it is then stored. Subsequent further processing of this information is within Facebook’s responsibility, and you will find the relevant terms and setting options in the Facebook data privacy statement. If you want to prevent your personal data from being transmitted to Facebook, make sure you log out of Facebook before visiting our website.
Data saved when booking online
Please note that in order to conduct an online booking and so that we can then manage the contract within the online booking system, we store the visitor’s cookies and IP data as well as the data of the relevant connection owner provided when booking online. In addition, we store all the booking data required for contract management. The data you have provided are necessary for contractual performance and/or for the implementation of pre-contractual activities. Unless we have these data, we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the relevant channel manager, hotel programme and/or the transmission of credit card details to the processing bank or payment service to collect payment for the online booking, and also with the exception of our accountants for the fulfilment of our tax obligations. If the online booking is cancelled without being concluded, the data we have stored will be erased. If an online booking is carried out successfully, all the data arising from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). Data processing is carried out on the basis of the Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1b) (processing necessary for the performance of a contract).
Our website uses the functions of the video portal YouTube, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Whenever a webpage with a YouTube video is accessed, a link to the YouTube (Google) servers is created. The minimum data sent to Google is your IP address. To prevent personal data from being sent to Google, you will need to log out of your Google account before visiting our website. Further details can be found in the YouTube Privacy Guidelines: https://www.youtube.com/t/privacy_guidelines
Privacy statement for the use of Twitter
Information on Online Dispute Resolution
The EU Commission offers the option of online dispute resolution via a platform it runs (the so-called ODR Platform). The ODR platform can be used for out-of-court settlement of disputes over online purchase contracts and service contracts. The platform is available via the following external link: http://ec.europa.eu/consumers/odr/.
Contact for data privacy issues:
BOTANIC SANCTUARY ANTWERP . 2000 Antwerpen . Belgium
T +32 3 269 00 00